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DTSTART;TZID=Europe/London:20220914T095500
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DTSTAMP:20260410T173120
CREATED:20220902T134321Z
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UID:20703-1663149300-1663154700@worldxo.org
SUMMARY:Campfire 74: X Thinking With Michael Lai
DESCRIPTION:We’re living in the era of experience\, where commodities compete for the attention of consumers in a ruthless retail landscape\, and brands survive and succeed based on the experiences they create. \nYet too few companies embrace these values at a strategic level.So Michael T Lai\, co-author of one of China’s best-selling books on the Experience Economy\, X Thinking\, has created a crystal-clear roadmap for any business that wants to leverage experience to deliver a better brand\, better customer relationships\, and better shareholder returns. \nJoin Lai for the return of the WXO Campfires\, as he introduces the Holistic eXperience Model to analyze the dynamic relationships between customers and brands\, and how it has enabled eXperience innovation in China. \n\nExpect: \n\nEngaging personal stories that make you think – like when Lai’s grandma let him try her cigarettes!\nModels that are easy to understand – including the Experience Masterplan\, the X Thinking Relationship Model and X Thinking Maturity Model.\nCase studies that bring it all to life – such as how Xiao Guan Tea turned transactions into memorable moments.\n\nIn anticipation\, think about these 3 questions: \n\nWho is the most valuable customer for your brand? What makes them the most valuable customer?\nWhat value do you provide this customer? Is it functional\, emotional\, or even meaningful?\nHow can this customer perceive this value from your brand – that which sets you apart from your competitors?\n\n*NB: This event is for WXO Members ONLY. To attend Campfires\, click here to apply to join the WXO.*
URL:https://worldxo.org/event/campfire-74-mike-lai/
LOCATION:Zoom
CATEGORIES:WXO Campfire
ATTACH;FMTTYPE=image/jpeg:https://worldxo.org/wp-content/uploads/2022/09/Campfires-74-75-Mike-Lai.jpg
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DTSTART;TZID=Europe/London:20220914T175500
DTEND;TZID=Europe/London:20220914T192500
DTSTAMP:20260410T173120
CREATED:20220902T134622Z
LAST-MODIFIED:20220902T134623Z
UID:20707-1663178100-1663183500@worldxo.org
SUMMARY:Campfire 75: X Thinking With Michael Lai
DESCRIPTION:We’re living in the era of experience\, where commodities compete for the attention of consumers in a ruthless retail landscape\, and brands survive and succeed based on the experiences they create. \nYet too few companies embrace these values at a strategic level.So Michael T Lai\, co-author of one of China’s best-selling books on the Experience Economy\, X Thinking\, has created a crystal-clear roadmap for any business that wants to leverage experience to deliver a better brand\, better customer relationships\, and better shareholder returns. \nJoin Lai for the return of the WXO Campfires\, as he introduces the Holistic eXperience Model to analyze the dynamic relationships between customers and brands\, and how it has enabled eXperience innovation in China. \n\nExpect: \n\nEngaging personal stories that make you think – like when Lai’s grandma let him try her cigarettes!\nModels that are easy to understand – including the Experience Masterplan\, the X Thinking Relationship Model and X Thinking Maturity Model.\nCase studies that bring it all to life – such as how Xiao Guan Tea turned transactions into memorable moments.\n\nIn anticipation\, think about these 3 questions: \n\nWho is the most valuable customer for your brand? What makes them the most valuable customer?\nWhat value do you provide this customer? Is it functional\, emotional\, or even meaningful?\nHow can this customer perceive this value from your brand – that which sets you apart from your competitors?\n\n*NB: This event is for WXO Members ONLY. To attend Campfires\, click here to apply to join the WXO.*
URL:https://worldxo.org/event/campfire-75-mike-lai/
LOCATION:Zoom
CATEGORIES:WXO Campfire
ATTACH;FMTTYPE=image/jpeg:https://worldxo.org/wp-content/uploads/2022/09/Campfires-74-75-Mike-Lai.jpg
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