Latest Past Events

Magic Memory: The Art of Memory as Experience Design

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For millennia, people used the art of memory to remember what mattered. During the Renaissance, it converged with the Hermetic tradition, an esoteric knowledge stream that braided memory with ritual practice, natural magic, astrology and alchemy, forming what is known as Magic Memory. This session shows how we can translate principles of Magic Memory into […]

What Is Experience Strategy – And What It Definitely Isn’t…

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When Dave Norton asked a very distinguished CX leader the question, ‘What is experience strategy?’ he looked at back at him and said, ‘It’s the part of the business strategy that the experience people execute against.”  He was serious. And, according to Dave, he was wrong. Over to Dave to explain why and what he’ll be […]