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Category: CX

Campfire 26: When X Meets X, How Might We Experience Fusion?

Olivia Squire

Campfire 22: New Metrics For A New Economy

Olivia Squire

Campfire 19 Video: A Fascinating Map Of The Experience Economy

James Wallman

Why Brands Should Ask Their Customers To Break Up With Them

Aga Szóstek

Is NPS Bad For You?

Aga Szóstek

Experience Radar 1: Accenture, The Economist, Vice Media, Hybrid Events, Kenya &c

James Wallman

It’s Playtime For Retailers – If They Want To Win The Future

Peter Holst-Beck

EXCLUSIVE: How The Experience Economy Can Save Retail Real Estate

Vince Kadlubek

Lifting The Lid On The Customer Experience Industry

Colin Shaw

10 Podcasts for Experience Designers

Stephanie Sy-Quia

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