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North America, Europe
United States (USA)
Georgia
Event Producer for CX Leaders and CX/UX Research Entrepreneur since 1984
With CX Forums, I connect people in the CX community to learn from each other and create new opportunities. Marketing research specialist with 35+ years experience. Focused on customer experience design (journey mapping, product and facility development, service design) and performance measurement (NPS, CSAT, CES, Mystery Shopping).
As a musician and singer, I enjoy creating music related events and performing around Atlanta as well as at conferences.
